Last updated: October 29, 2026
1. Overview
OriginDrive is operated by Loom Marketing Limited, C03, 9/F, Kato Factory Building, 2 Cheung Yue Street, Lai Chi Kok, Kowloon, Hong Kong ("OriginDrive", "we", "us"). This Policy explains how to cancel a plan, our 14-Day Money-Back Guarantee, what happens to your files after a refund, and your statutory rights. All payments are processed by Stripe. Nothing in this Policy reduces rights that cannot lawfully be excluded.
2. 14-Day Money-Back Guarantee
Monthly and Yearly plans: you can get a full refund of a payment within 14 calendar days of that payment. This applies to the first payment and to each renewal payment.
Lifetime plans: you can get a full refund within 14 calendar days of the one-time payment.
Refunds are for the full amount you paid for that payment. We do not deduct payment-processing fees. Refunds go back to the original payment method; your bank may take 5 to 10 business days to show the credit.
3. How to cancel or request a refund
Monthly and Yearly plans — in your account (instant): go to Account settings → Billing → Cancel plan.
If your last payment was within the past 14 days, the page shows the refund amount and the button "Cancel and refund". The refund is issued immediately, your plan ends at once, and you receive a confirmation email.
If your last payment was more than 14 days ago, cancelling stops automatic renewal. Your plan stays active until the end of the period you already paid for, and no refund is issued.
By email: you can also email [email protected] from your account email address within 14 days of the payment. Include the plan and the payment date. We confirm by email and issue eligible refunds within 5 business days of confirmation.
Lifetime plans: request the refund by email as described above. Lifetime plans cannot be cancelled from the billing page.
4. Deleting your account is not a refund request
Deleting your account stops all future charges immediately, but it does not refund past payments. If you are within the 14-day window and want your money back, cancel your plan from the billing page (or email us) before deleting your account.
5. What happens after a refund
The refunded plan ends immediately and will not renew.
Your account returns to the free storage allowance. You cannot upload more files while your stored files exceed that allowance.
Your files are kept for 30 calendar days after the refund so you can download them. After that, they are permanently deleted, unless the law requires us to keep them. The refund confirmation email states the exact deletion date.
Ordinary cancellation without a refund does not trigger this deletion.
6. Renewals
Monthly and Yearly plans renew automatically at the price and interval shown at checkout until cancelled. You can cancel at any time before the next renewal. Lifetime plans are a single payment and never renew.
7. Consumers in the EU, EEA and UK
You may have a statutory right to withdraw from a contract for digital services within 14 days. Our 14-Day Money-Back Guarantee always gives you a full refund in that period, and the "Cancel and refund" button in your billing settings is our online withdrawal function. See Statutory Withdrawal Information for details and a model withdrawal form.
8. Unauthorized charges and service problems
If you believe a charge is unauthorized or the Service did not work as described, contact us promptly at [email protected]. This Policy does not limit your rights concerning unauthorized payments or defective services.
9. Changes and contact
We will post changes to this Policy with an updated date. Questions about payments, cancellations or refunds: [email protected].